From hospitality workers to retail employees, the exaggerated “customer service voice”, often mocked in internet memes as wildly different from someone’s real voice, has long been a cultural trope. Fast-food giant Burger King is now taking that voice one step further, saying it will detect whether employees are using words like “please” and “thank you” through the assistance of artificial intelligence.
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The layoffs come after a strong quarter for Block, with revenue, profit, and customer base all growing. But Dorsey appears to think that the rise of AI makes this move inevitable, presenting the decision as a choice between doing one sharp cut now, or laying people off slowly over a longer period of time.